Manual invoices, credit notes and voiding
Bill one-off charges, correct mistakes with credit notes, and when to void instead.
Invoicing feature
Available from the Basic plan (OMR 39.00). Sign in to your agency to see whether your plan includes it.
agency.invoices.createOn this page
Manual invoice
Billing → Invoices → New invoice: pick the contact (and optionally the lease/unit it relates to), add lines with VAT, set the due date, save and issue. Use this for repairs charged to a tenant, key replacements, parking, or anything outside the lease schedule.
Credit note
To reduce or cancel an issued invoice without deleting it, open it and press Credit note. Enter the amount and reason; the credit is applied to the invoice (or kept as contact credit). Credit notes are numbered separately and appear in VAT reports. Approval can be required (agency.credit_notes.approve).
Void
Voiding is for invoices issued by mistake that have no payments. The number is kept with a “Void” watermark for audit purposes. Paid invoices cannot be voided — void the payments first or use a credit note.
Deleting is only possible for Scheduled (not yet issued) invoices.
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