Troubleshooting1 min read·Updated Nov 2, 2026
WhatsApp message not delivered
Check the delivery status, the phone number format, opt-outs and your quota.
WhatsApp messaging feature
Available from the Professional plan (OMR 89.00). Sign in to your agency to see whether your plan includes it.
BasicProfessionalUltimate
Requires permission
agency.messages.view- Open the record's timeline (or Messages → Outbox) and look at the status: Queued, Sent, Delivered, Read, Failed — with the failure reason.
- Invalid number: the contact's phone must include the country code (e.g. +971…) and be a WhatsApp-enabled mobile. Fix it on the contact and press Resend.
- Opted out: the client replied STOP or disabled WhatsApp in their portal preferences. Email and in-app still work.
- Quota reached: Settings → Plan → Usage; during trial the cap is fixed. Messages queue and send when quota is available (or enable overage).
- Channel disabled: Settings → Integrations → WhatsApp must be enabled, and the event must have the WhatsApp channel on in Settings → Notifications.
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