Connect WhatsApp and email
Enable the WhatsApp Business channel and a branded email sender so every notification reaches clients.
WhatsApp messaging feature
Available from the Professional plan (OMR 89.00). Sign in to your agency to see whether your plan includes it.
agency.settings.integrationsOn this page
Boyoti sends WhatsApp messages from a verified platform business number using approved message templates in Arabic and English. There is nothing to install: enable the channel in Settings → Integrations → WhatsApp and choose the display name shown to clients. Replies from clients arrive in the Inbox and on the related contact.
WhatsApp messages are metered: your plan includes a monthly quota and extra messages are billed as overage. Trial accounts have a fixed cap.
By default emails are sent from a Boyoti address with your agency name. To send from your own domain (e.g. billing@youragency.com), open Settings → Integrations → Email sender, enter the address, and add the DNS records shown (SPF, DKIM, return-path) at your domain registrar. Press Verify once they propagate.
A custom sender is a plan feature (email_sender). Until verified, emails continue from the default address so nothing is lost.
Per-client preferences
Each contact has a preferred language and channel preferences; notifications follow them. A client who has opted out of WhatsApp will still get email and portal notifications.
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